Privacy Policy

Effective Date: 10.07.2025
Last Updated: 19.07.2025
Website: https://cre8ivemind.co.nz
Business Name: Cre8ivemind Limited (trading as Cre8ivemind)

Cre8ivemind Limited, trading as Cre8ivemind (“we”, “us”, or “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or engage our services.

By using our website or providing us with your personal information, you consent to the practices described in this policy.

We may collect the following types of information:

• Personal Information – such as your name, email address, phone number, and any other information you provide directly to us via contact forms or other communications.
• Usage Data – including IP address, browser type, device type, pages visited, date/time of visit, and other diagnostic data automatically collected.
• Tracking & Behavioural Data – collected through tools such as Google Analytics and heatmapping software to better understand user interaction and improve our services.

Information is collected in two ways:

• Directly – when you submit a form, send us an email, or otherwise contact us.
• Automatically – through cookies, analytics software, and tracking tools that help us understand how users navigate our website.

We use your information to:

• Respond to enquiries and provide customer support.
• Deliver and improve our services.
• Analyse website performance and user experience.
• Send important service-related communications.

We do not use your information for unrelated marketing purposes or share it with third parties without your consent.

Our website uses cookies and similar tracking technologies to analyse traffic and enhance user experience. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

We use a range of third-party tools and service providers to help us operate, monitor, and improve our website and services. These may include tools for analytics, performance monitoring, heatmapping, tag management, and search optimisation, such as Google Analytics 4 (GA4), Google Tag Manager (GTM), Microsoft Clarity, and Ahrefs.

These tools may collect anonymised or aggregated information such as your IP address, browser type, device data, pages visited, and on-site interactions. This information helps us understand user behaviour, monitor website performance, and enhance your experience.

Some third-party tools may process information outside New Zealand. While we take reasonable steps to ensure these providers implement appropriate data protection safeguards, we cannot guarantee their practices. We encourage users to review the privacy policies of these providers for further information.

While most services are managed in-house, we may occasionally engage trusted third-party contractors (for example, to assist with web or logo design).

• Only the minimum necessary personal information is shared with contractors.
• Contractors are bound by confidentiality and data protection obligations.
• They are prohibited from using or retaining your personal data for any unrelated purpose.

We do not sell, rent, or otherwise disclose your personal information to unauthorised parties.

We implement reasonable security measures such as access controls, firewalls, and regular backups to protect your personal information from unauthorised access, disclosure, or misuse.

While no electronic transmission or storage method is completely secure, we follow recognised best practices to safeguard your data.

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccuracies.
• Request deletion of your personal information, where applicable.

To exercise these rights, please contact us using the details below.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Some third-party analytics and tracking tools may process data outside New Zealand. We use reputable providers and take reasonable steps to ensure appropriate data protection, but encourage you to review their privacy policies for details.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes have been made constitutes your acceptance of the revised policy.

We may update, replace, or introduce new third-party tools and service providers from time to time to support our website functionality, analytics, marketing, or business operations. These tools will be used in accordance with the principles outlined in this Privacy Policy and in compliance with applicable privacy laws.

Where required, we will update this policy or notify users if the nature of data collection or use materially changes.